Monday 18 May 2009

Live Writer 5 (Interlude for Complaints)

Unfortunately a bug has arisen with my copy of Live Writer. Quite a while ago, this is why I have not been finishing the series of articles off. To this end I emailed Microsoft and got an initial incredibly speedy response. On April 28th. The further information I emailed and I have yet to hear back. I must say I am not impressed and thought it important that during a series of articles on this product, important to say the type of feedback you can expect. It is important to note that bugs, and faults such as the one I encountered happen in every program. Live Writer does not regularly fail on me and is quite stable.

Postscript:

As you can read from one of the comments below Microsoft did notice and once I sent them the Program’s log file it was escalated to a specialist and a reply achieved within another day. Very prompt service to be fair, at that point. And the solution suggested worked fine. Two small things to point out though.

It was a moderately technical solution, which is ok for a lot of people but with the easy of use of Live Writer a lot of non-technical users use the program. But I was told in the email that they are working on this bug currently and if I couldn’t to uninstall the program and gave clear instructions on how to do that. Which comes to the second point their help for uninstalling the program online is actually wrong, at time of writing, my next article today will let you know how to do it yourself if you need to.

4 comments:

  1. I am one of the developers of Windows Live Writer. Sorry to hear you have a problem. If you want to email the Windows Live Writer team directly, instead of going through support we will gladly help you. You can contact us at wlw-team@microsoft.com

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  2. Thanks and I did get a response after :-)

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